General terms and conditions

1. Scope

The following Terms and Conditions (Terms) apply to all orders placed via our online shop.

These Terms also apply to businesses for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any business.

2. Subject of contract

The subject of the contract may be, in addition to the one-off order of our goods, the one-off purchase and provision of a digital content ("Products"). Digital content is data that is created and provided in digital form.

3. Contractual partner, formation of contract, options for corrections

The contract is concluded with Jean&Len GmbH.

By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the products contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

4. Contract language, saving of the contract text

The language(s) available for concluding the contract: German, English

We save the text of the contract and forward the order data and our Terms and Conditions to you on a durable medium. For security reasons, the text of the contract cannot be accessed via the internet.

5. Delivery conditions

5.1 Supply of goods and physical data carriers

This section applies to goods and physical data carrier that serve exclusively as carriers of digital content. However, this section does not apply to digital content if and to the extent that the digital content is provided exclusively in digital form.

Delivery costs
Delivery costs may apply to the product prices displayed. Further information on delivery costs, if applicable, are explained within individual product offers.

Delivery options

We ship the products to the delivery address specified in the order process.

We only dispatch goods en route; pick up by the customer is not possible.

5.2 Provision of digital content

Digital-only content shall be made available by one of the delivery methods described below: delivery via e-mail

6. Payment

The following payment methods are basically available in our online shop.

Note: For better understanding, we base the information on the individual payment methods on the time of execution of the payment transaction on a delivery of goods. The following deviations apply depending on the subject matter of the contract:

• in the case of orders for physical data carriers which serve exclusively as carriers of digital content, the dispatch or receipt of the data carrier shall take the place of the dispatch or receipt of the goods.

• in the case of the provision of digital content which is provided exclusively digitally, the digital provision of the digital content shall take the place of the dispatch or receipt of the goods.

Credit Card
You provide your credit card details during the ordering process. Your card will be charged immediately after placing your order.

SEPA direct debit
By placing an order, you grant us a SEPA direct debit mandate. We will inform you about the date of charging your account at least one bank business day in advance (so-called prenotification). A bank business day is any working day with the exception of Saturdays, national public holidays and the 24th and 31st of December each year. Debiting the account takes place prior to shipping the goods.

PayPal, PayPal Express
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction will be processed by PayPal after placing the order. You will receive further instructions during the ordering process.

PayPal may offer registered PayPal customers further payment modalities in the customer account selected according to its own criteria. However, we have no influence on the offering of these modalities; further individually offered payment modalities affect your legal relationship with PayPal. You can find more information on this in your PayPal account.

Electronic Payment Standard (EPS)
In order to be able to pay the invoice amount via the payment service provider PSA Payment Services Austria GmbH, Handelskai 92, Gate 2, 1200 Vienna, Austria in cooperation with Austrian banks ("Electronic Payment Standard (EPS)"), you must have a bank account with an Austrian credit institution that is activated for online banking, identify yourself accordingly and confirm the payment instruction. Your account will be debited immediately after placing the order. You will receive further instructions in the ordering process.

Apple Pay
In order to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is processed immediately after placing the order. You will receive further information in the ordering process.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna") we offer you the following payment options. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and in the ordering process.

Purchase on account via Klarna
The invoice amount is due 14 days after shipping the goods and receipt of the invoice. Purchasing on account can only be used by consumers.

Klarna may offer additional payment options in the customer account to registered Klarna customers selected according to Klarna's own criteria. We have no influence on the offering of such additional options; any further individually offered payment options are part of your contractual relationship with Klarna. For further information, please refer to your Klarna account.

Financing via Klarna
You can pay the invoice amount in up to 36 monthly installments.

For some orders, a down payment may be required. The due dates are determined according to Klarna’s payment schedule. The installment payment option via Klarna can only be used by consumers.
Klarna may offer registered Klarna customers, selected according to its own criteria, additional payment options in their customer account (e.g., interest-free installment plans). We have no influence over the offering of these options; an additional individually offered payment options concern your legal relationship with Klarna. Further information can be found in your Klarna account.

Sofort/Sofortüberweisung via Klarna
In order to pay the invoice amount via Sofort/ Sofortüberweisung through Klarna, you must have a Klarna account and a bank account enabled for online banking, verify your identity accordingly, and confirm the payment instruction. When paying via Sofortüberweisung, Klarna does not perform a credit check. Your account will be debited immediately after the order is placed. Further instructions are provided during the checkout process.

iDEAL | Wero via Mollie B.V.
Charged upon completion of order. Contact: Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, Netherlands

Bancontact via Mollie B.V.
Charged upon completion of order. Contact: Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, Netherlands

ePS via Mollie B.V.
Charged upon completion of order. Contact: Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, Netherlands

7. Right to cancel

Consumers are entitled to the statutory right to cancel, as described in the instructions on the right to cancel. Businesses are not granted any voluntary right to cancel.

8. Damage during delivery

For consumer the following applies: If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

This section applies to goods and physical data carrier that serve exclusively as carriers of digital content. However, this section does not apply to digital content if and to the extent that the digital content is provided solely digitally.

9. Special conditions for digital content

In the case of the provision of digital content, the subject matter of the contract is the permanent transfer of the content offered in each case as well as the granting of the rights of use specified below. However, this does not include the installation and configuration of the digital content on your end device, if required.

 Granting of rights of use

The digital contents offered are protected by copyright. With the provision you are granted a simple, non-exclusive right of use. With the acquisition of the respective digital content, you are entitled to install - insofar as necessary - the digital content, to load it into the RAM of your terminal device and to use it as intended.

You are further entitled to permanently transfer the acquired copy to third parties if you

• expressly inform the third party of the scope of your right of use,
• you hand over to the third party the complete documentation, if any, and
• at the same time you completely give up the use of the digital contents yourself. You will give up your own use completely if you delete all copies located on your end devices and external data carriers, unless you are legally obliged to retain them for a longer period. Upon our request, you will confirm the complete cessation of use to us in writing.

You may not remove or alter copyright notices, serial numbers or other identifying features of the products.

10. Warranty and guarantees

10.1 Liability for defects

We are under a legal duty to supply products that are in conformity with this contract.

Unless expressly agreed otherwise below, the statutory guarantee provisions (liability for defects) shall apply. With respect to consumers, the staturory guarantee provisions of the country of their respective habitual residence shall apply.

The following limitations and reductions of time periods with respect to businesses/merchants shall not apply to claims based on damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, limb or health
• in case of intentional or grossly negligent breach of duty as well as fraudulent intent
• in the event of a breach of essential contractual obligations, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
• within the scope of a voluntary guarantee, if agreed, or
• within the scope of application of the Product Liability Act (Produkthaftungsgesetz).

Restrictions in relation to businesses

In relation to businesses, only our own specifications and the manufacturer's product descriptions included in the contract shall be deemed to be an agreement on the quality of the goods; we shall not accept any liability for public statements made by the manufacturer or other advertising statements. For businesses, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The previous sentence does not apply to an item that has been used for a building in accordance with its customary use and has caused the building to be defective. The sale of used goods is subject to the exclusion of any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB (German Civil Code) remain unaffected.

Note to merchants ("Kaufleute" in accordance with HGB - German Commercial Code)

Among merchants ("Kaufleute"), the obligation to examine and give notice of defects regulated in § 377 HGB (German Commercial Code) shall apply. If you fail to give notice as regulated therein, the goods shall be deemed to have been approved, unless the defect was not recognisable during the inspection. This does not apply if we have fraudulently concealed a defect.

Complaints and return of goods

Complaints can be submitted by consumers and businesses to our contact details given in the supplier identification.

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address provided for this purpose. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.

10.2 Guarantees and customer service

Information on any additional voluntary guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop, if applicable.

11. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
• for injury to life, limb or health
• for deliberate or grossly negligent breach of duty
• for guarantee commitments, where agreed
• towards consumer.
Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

12. Code of conduct

We have submitted to the following codes of conduct:

Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf)

13. Dispute resolution

In order to settle disputes arising from a contractual relationship with a consumer or from whether such a contractual relationship exists at all, we are willing to participate in dispute settlement proceedings before a consumer dispute resolution body.
Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V. is responsible for providing you with information and referring you to the appropriate entity for alternative dispute resolution.

Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein
Germany
mail@universalschlichtungsstelle.de

14. Final provisions

If you are a business, German law applies, to the exclusion of the UN Sales Convention.

If you are a "Kaufmann" within the meaning of the German Commercial Code (HGB), public-law legal entity or special public-law fund, the exclusive legal jurisdiction for all disputes from contractual relationships between us and you is our registered office.